Southwest’s 2022 Hiring Process and How to Get Hired

Southwest’s 2022 Hiring Process and How to Get Hired

Southwest has employed 10,000 new staff in 2022 and plans to carry on between 3,000 and 5,000 extra.
The airline created a extra environment friendly hiring system to sustain with the aggressive labor market.
Southwest additionally introduced its first-ever distant roles and has seen robust demand for the positions.
Last summer season, Southwest was falling behind its rivals, fighting flight disruptions due to understaffing and expertise malfunctions. But this 12 months, the corporate has turned issues round and has one of many lowest charges of cancellations amongst US airways, when home journey is within the midst of a chaotic season. That’s partly thanks to the airline’s rigorous hiring efforts, mentioned Greg Muccio, the senior director of expertise acquisition at Southwest. Muccio mentioned Southwest has employed 10,000 new staff to this point this 12 months, returning to pre-pandemic staffing ranges. Additionally, the corporate continues to be aiming to onboard between 3,000 and 5,000 new staff by the top of 2022. To appeal to extra expertise across the nation, Southwest additionally provided distant jobs for the primary time. In September, the airline plans to shut its in-person reservation facilities throughout the nation and enable all customer-service brokers to earn a living from home. When the recruiting group introduced distant roles, they obtained 27,000 purposes in 90 minutes and had to shut the put up, Muccio mentioned. Given the extremely aggressive labor market, Southwest targeted on creating extra environment friendly hiring practices to put together for summer season journey: Muccio’s group began having profession days at completely different airports, giving candidates job affords on the spot. Southwest additionally dropped the GED requirement for some airport roles. “We’re not decreasing the bar,” Muccio instructed Insider in a earlier interview. “We’re very fanatical about ensuring that we rent to our values.” This comes as different industries, corresponding to tech and finance, face layoffs and hiring freezes. With issues about an financial downturn, now would be the time to get within the door on the well-liked airline.  In addition to Southwest’s open positions, candidates could also be enticed to apply by the truth that Southwest prevented furloughs, layoffs, and pay cuts all through the pandemic — this was not the case at different airways, corresponding to United and American, which furloughed 32,000 staff mixed in October 2020. Muccio spoke with Insider about what the brand new Southwest hiring course of seems like and how to stand out. Hiring for distant roles Of the candidates that interview at Southwest, Muccio mentioned about 55% obtain a job provide. For the distant call-center roles, they invited about 2,000 candidates to interview and anticipate to rent 500 by November. First, candidates reply fundamental screening questions by way of on-line platforms about logistics, corresponding to entry to the web and location. Then, there is a panel interview, both digital or in individual, relying on the candidate’s location. If the interview goes properly, the group begins to prolong affords and undergo background checks. Muccio mentioned the primary qualification he seems for in distant roles is customer-service expertise. He additionally emphasised that candidates needs to be comfy with expertise and digital instruments to assist prospects reschedule flights, obtain refunds, or get journey info. “You need to come throughout as somebody who’s useful, educated, and empathetic,” Muccio mentioned. “This is who will get known as when flights get canceled or there’s climate, so you have bought to be a extremely good listener.”

https://www.businessinsider.com/southwest-hiring-process-2022-how-to-get-hired-2022-7

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